Terms & Conditions

Welcome to www.pethypermart.com web site Pet online store, owned by PHM Pet Supplies Venture, 002735673-H. Terms and conditions stated below applies to all visitors and users of pethypermart.com. You're bound by these terms and conditions as long as you're on www.pethypermart.com.

The content of terms and conditions may be change, move or delete at any time. Please note that www.pethypermart.com have the rights to change the contents of the terms and conditions without any notice. Any violation of rules and regulations of these terms and conditions, www.pethypermart.com will take immediate actions against the offender(s).

The user shall agree to defend, indemnify and hold www.pethypermart.com harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the Site.


Pricing Policy

We are committed to our offers and promotional exercise. We may offer a limited time promotional price campaign at our discretion. Our promotional pricing are based on while stock last condition.

Site Contents & Copyrights
Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, and written and other materials that appear as part of this Site, in other words “Contents of the Site” are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed by www.pethypermart.com.

Comments and Feedbacks
All comments and feedbacks to www.pethypermart.com will be remain PHM Pet Supplies Venture 002735673-H

User shall agree that there will be no comment(s) submitted to the www.pethypermart.com will violate any rights of any third party, including copyrights, trademarks, privacy of other personal or proprietary right(s). Furthermore, the user shall agree there will not be content of unlawful, abusive, or obscene material(s) submitted to the site. User will be the only one responsible for any comment's content made.

Product Image different with actual product and Inaccuracy of Information
Some products image will looks different than the actual product you received. This may be due to the updated version of packings and improved models. We cannot guarantee all actual products will be exactly the same shown on the monitor. However the usage of the product features will remain same.

From time to time, there may be information on www.pethypermart.com that contains typographical error, inaccuracies, omissions, that may relate to product description, pricing, availability and article contents. We reserve the rights to correct any errors, inaccuracies, change or edit information without prior notice to the customers. If you are not satisfy with your purchased product(s), please return it back to us with the invoice. Please check out “Return and Refund Policy”.



Prices of each product will be listed in this e-commerce site. All additional costs, such as import sales tax, custom tax or duty shall be borne by the Customer, such event usually occur for international shipping.


Payment Methods

The following payment modes are available:

Bank Transfer: Internet bank transfer are available at your preference, however proof of pre-payment receipt/slips have to be emailed to phmpetsupplies@gmail.com to process and verify before products can be deliver. Failure to do this will results in delayed process. For bank transfers, will be delivered only after payment is confirmed received.

Credit card: Customer will be directed to the payment gateway to fill the required field, which our company cannot access. The information of credit card provided by customers are only accessible by the gateway provider such as VISAs, Master, and etc.

All products shall remain as the property of www.pethypermart.com until the Customer has made full payment.



The estimated time of the delivery and arrival may be reasonably affected by various common issues such as weather, natural disaster, or any unforeseen event occurred with the logistic company which our company are not able to control. However, we will notify the customers if such events are known to us.

All products will be delivered to the shipping address provided by the customers. We are not responsible for incorrect delivery address provided by customers which may result in loss of goods delivered out from our store. Therefore, we would advise that you will input the correct delivery address in the respective field in our website.


Newsletter and Promotional Exercise
User shall agree that www.pethypermart.com may send newsletter regarding the latest news/products/promotions etc through email to the user.

Link to other sites
Any access link to third party sites is at your own risk www.pethypermart.com will not be related or involve to any such website if the user's content/product(s) got damaged or loss have any connection with third party site.

This agreement is effective unless and until either by the customer or www.pethypermart.com Customer may terminate this agreement at any time. However, www.pethypermart.com may also terminate the agreement with the customer without any prior notice and will be denying the access of the customer who is unable to comply the terms and conditions above.